Help for invited users of MakePerfectAds: getting started, import tips, choosing a language, fixing common problems, and how to contact support.
This help centre is for invited users making their first ads with MakePerfectAds, the AI video ad generator. It covers getting started, importing your product, choosing a language and fixing common problems. If you are still on the waitlist, you can join or check the waitlist; for a product overview, see how it works and the features page.
Once you have been invited, getting your first ad takes a few steps. Sign in and start from a link or a photo.
Video creation may be paused while access opens in small groups. If creation is paused on your account, you can still import and set up an ad; see the changelog for the current state.
A good import gives the ad a clear subject and strong images, so where you point MakePerfectAds matters.
Start from a product page rather than a homepage when you can. A product page focuses on one item with its name, description and images, which gives a cleaner subject. A homepage often lists many products, so MakePerfectAds picks one focus and may ask a single pre-filled question to confirm what to advertise. If you sell one thing, either works; if you sell many, a product page saves a step.
Some sites block automated readers, so MakePerfectAds cannot read the page. If an import returns little or nothing, the site may be blocking access. Try a different page on the same site, or upload a product photo and a short description instead. The upload path does not depend on reading your site at all.
MakePerfectAds reads the page directly without running its scripts, and on very large pages it reads the first portion of the content (roughly the first few megabytes). If a key product is far down a very long page, link to a more focused product page so the important details are near the top. This usually produces a more accurate ad.
Pick the language on the confirmation screen before the ad is planned. MakePerfectAds supports a wide range of languages and regional varieties, plus mixed styles like Hinglish. English (US) and English (India) are the most thoroughly verified; other languages are supported by the voice provider, so listen to the voiceover before publishing. A few languages are caption-only with no voice. Captions are available in many writing systems, including Latin, Devanagari, Arabic right-to-left, Tamil and Bengali; Chinese, Japanese and Korean captions are not available yet. See the languages guide for the full picture.
Most problems come from the import or the review step. Work through these before contacting support.
| Problem | Likely cause | What to try |
|---|---|---|
| Import returns little or nothing | The site blocks automated readers | Try another page, or upload a product photo and description |
| Wrong product is featured | A busy page with many products | Import a focused product page, or answer the focus question |
| Key details missing | Important content is far down a very large page | Link to a more focused product page |
| Voiceover sounds off | A less-verified language or variety | Listen before publishing; pick a verified variety if it matters |
| Captions look wrong | A writing system check, or an unsupported script | Review captions on screen; note CJK captions are not available yet |
The automatic checks on a finished video cover technical quality, facts and links, and language, but they do not judge whether an ad is persuasive, so always watch the result yourself before you use it.
If something is still not working, email [[support email to be confirmed]](mailto:[support email to be confirmed]) with your account email and a short description of what you did and what happened. For security issues, see the security page for responsible disclosure. For account and data questions, the privacy page explains what we collect.
Video creation can be paused while access opens in small groups. You can still sign in, import your product and set up an ad; the final production step may be unavailable until your group is opened. Check the changelog for the current state, and contact [[support email to be confirmed]](mailto:[support email to be confirmed]) if something looks wrong on your account.
Import a product page when you can. It focuses on one item with clear images, which gives MakePerfectAds a cleaner subject. A homepage usually lists many products, so MakePerfectAds picks one focus and may ask a single question to confirm. If you sell only one product, either page works.
The site probably blocks automated readers, or the key content sits far down a very large page. Try a different, more focused page on the same site, or skip the import entirely and upload a product photo (up to 5 MB) with a short description. The upload path does not rely on reading your site.
No. MakePerfectAds does not offer a timeline or scene-by-scene editor. You confirm details and can regenerate the plan, but you do not assemble clips. If the result is not right, adjust your inputs or the language and generate again, then review before publishing.